OverviewIn this role you will perform field service on tissue machines at customer sites across EMEA and beyond, focusing on maintenance, troubleshooting, audits, and start-up support.
You work independently or with Valmet specialists to deliver service excellence on site, enhancing machine performance, reliability, and customer satisfaction.
The job combines hands-on field work with global collaboration in a dynamic, multicultural environment.
You will contribute to safe, effective project implementations and long-term customer relationships.
ResponsabilitàPerform field service on tissue machine sections (headbox, forming, pressing area including ViscoNip, and reel)
Conduct inspections, preventive maintenance, troubleshooting, adjustments, and audits
Support installations, start-ups, shutdowns, and optimization activities
Prepare service reports, technical documentation, and improvement recommendations
Collaborate with customer technical teams to ensure high-quality service delivery
Support other services or project activities (maintenance, upgrades, measurement tasks)
Maintain safety compliance with Valmet guidelines
Represent Valmet professionally to build long-term customer relationships
Requisiti fondamentaliMinimum 5 years hands-on Tissue Machine field experience in one of: headbox/forming, pressing area (ViscoNip), or reel operations/maintenance
Strong mechanical or process competence from field service
Ability to independently troubleshoot complex issues under time pressure
Excellent communication and customer-oriented approach; able to work in multicultural environments
Willingness to travel ~50% internationally and domestically
Good command of English; additional languages are a plus
Proficiency in basic reporting tools (e.g., Microsoft Office)
Valid B driving license
Proactive mindset with strong problem-solving and clear communication skills
customer-centric
communication
teamwork
mechanical/process knowledge
field service troubleshooting
start-up and commissioning support
📌 Field Service Specialist (Lucca)
🏢 Valmet
📍 Lucca