OverviewIn this role you drive service processes across large transformation programs and M&A; integrations, partnering with process owners to raise operational excellence.
You will design and govern process blueprints for service delivery and coordinate cross-functional efforts to align opportunity management, order handling, and field service.
You lead end-to-end process implementation, establish monitoring for business value, and plan integrations to consolidate operating models post-acquisition.
This role offers impact across ERP, CRM, and service ecosystems within Electrification Service, with a strong emphasis on scalable, data-driven improvements.
ResponsabilitàOrchestrate service processes across large-scale transformation programs and M&A; integration activities
Design and maintain process blueprints and governance for service management and delivery
Coordinate cross-functional processes with owners for opportunity management, order handling, field service, master data, and installed base
Lead end-to-end service process implementation, establish monitoring frameworks, and track performance against value metrics
Plan and assess acquired company operating models, applications, and processes for seamless service domain consolidation (M&A;)




Design multi-application integration strategies to connect ERP, CRM, sales, service management, and field service systems
Ensure data flow and process synchronization across disparate systems
Establish integration governance, standards, and documentation
Collaborate with IT and system architects on data mappings and process optimization across the tech stack
Manage and/or support M&A; and transformation projects within the service domain
Train and educate local units in service applications; share best practices; engage local champions in testing/solution verification sessions
Requisiti fondamentali10+ years of experience in service management or customer service in service-oriented or manufacturing sectors
Solid understanding of service management processes
Deep knowledge of SAP Service Management and connected applications; SAP S/4HANA experience highly preferred
Project management and change management experience
Strong analytical skills and understanding of operational excellence
University degree (Master of Science / MBA or related field)
Cross-functional collaboration
Communication
Change management
SAP Service Management
SAP S/4HANA
Integration design across ERP/CRM/service apps

📌 Service Business Process Lead (Bardi)
🏢 ABB
📍 Bardi