p-- /ppbAbout the company /b At bSmartness /b, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by b4,000+ clients across 40+ countries /b, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go! /ppbAbout the role /b /ppbWhat Will You Do? ? /b As a bCustomer Success Manager /b at Smartness, you will not just manage accounts—you will bdrive revenue growth /b by ensuring customers extract maximum value from our platform. Your focus will be on bcustomer retention, expansion, upselling, and cross-selling, /b always keeping an eye on hitting (and exceeding) ambitious targets. /pullibRevenue Growth Expansion: /b Identify and implement upselling and cross-selling opportunities, increasing Annual Recurring Revenue (ARR) and expanding customer accounts. /lilibTarget Obsession: /b Drive towards exceeding assigned upsell/cross-sell revenue quotas with a structured and strategic approach. /lilibHigh-Volume Contact Management: /b Consistently manage a high number of daily customer interactions — including calls, video meetings, demo presentations, and other outreach in order to drive engagement and revenue growth. /lilibCustomer Engagement: /b Ensure full product adoption through proactive customer training, regular check-ins, and strategic business reviews. /lilibData-Driven Performance: /b Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value. /lilibCustomer Retention: /b Minimize churn through proactive problem-solving and tailored strategies that enhance customer satisfaction and platform utilization. /lilibCollaboration with Sales Product Teams:



/b Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements. /lilibProcess Optimization: /b Constantly refine and improve customer success processes, including automating routine tasks and leveraging cutting-edge CS tools. /li /ulpbWhat We’re Looking For ? /b /pullibExperience: /b 3-5 years in a SaaS company in a CSM, Account Management, or Sales role, with a strong track record of upselling and cross-selling success. /lilibSales-Oriented Mindset: /b Proven ability to drive revenue expansion through existing customers, exceeding sales targets. /lilibData Analysis Skills: /b Ability to analyze customer data, track KPIs, and develop action plans to optimize growth opportunities. /lilibCRM Proficiency: /b Experience using CRM tools (Salesforce, HubSpot, etc.) to track interactions, monitor engagement, and drive expansion strategies. /lilibCustomer-Centric Approach: /b A deep understanding of customer success methodologies and the ability to turn customer needs into revenue opportunities. /lilibLanguage Skills: /b Italian as a mother tongue, with English proficiency at a C1 level. Additional languages (Portuguese, French) are a plus. /lilibIndustry Knowledge: /b Experience in the travel, tourism, or hospitality industry (PMS, OTAs, Channel Managers) is a strong plus. /li /ulpbWhat Do We Offer? ? /b /pulliWork in a small and top-performing team that moves extremely fast where you are extremely important.



/liliWork without having to deal with jerks and ego-maniacs. /liliThe opportunity to join one of the best travel-tech sales teams in Europe. /liliA place where your talent can blossom. /liliAn environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward. /liliA place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority. /liliContinuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals. /liliWe have fun while working! We are easygoing people. /liliWork with the best software out there to automate repetitive tasks and let you focus on customers and targets. /liliCompetitive compensation with performance-based incentives. For our Customer Success team, we typically offer an OTE package ranging from €28,000 to €45,000 annually for the Italian market, and from €36,000 to €52,000 annually for the DACH market, depending on experience, customer management skills, industry knowledge, and expected impact. Our compensation structure is designed to reward relationship‑building, problem‑solving, and long-term customer value creation. The OTE includes both a fixed salary and a variable component linked to individual performance, customer retention, and growth objectives. As you grow within the company and contribute to customer satisfaction, account development, and business expansion, your compensation can evolve rapidly to reflect your impact and responsibilities. For candidates with exceptional experience in customer success, account management, or client strategy, we may consider compensation packages beyond the standard range. /li /ulp-- /ppCustomer Success Manager (ItalianGlobal Markets) • Italy /p #J-18808-Ljbffr

📌 Customer Success Manager (Italian&Global Markets) (Italia)
🏢 Smartness
📍 Italia