h3Quality Specialist - Telugu, AGI Data Services - Quality /h3 pJob ID: | ADCI HYD 16 SEZ - H83 /p pQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence. /p h3Key job responsibilities /h3 ul liDefine and implement quality metrics for established workflows /li liCreate prescriptive actions for quality issues /li liPartner with customers,



operations and internal support teams to optimize workflow quality /li liConduct side-by-sides to identify opportunities for workflow enhancement and quality improvements /li liAnalyze data trends and develop solutions /li liMonitor quality performance and coach operations teams /li liCreate and maintain quality metrics reports /li liHandle customer escalations and recommendations /li liEvaluate and suggest improvements for quality tools /li liSupport process documentation and implementation /li /ul h3A day in the life /h3 pYour day starts by checking quality dashboards for your assigned workflows — reviewing audit scores, appeal rates, SLA status, and any overnight escalations. You will spend approximately 30% of your time on analysis: reviewing data trends, investigating root causes of quality dips, and creating prescriptive actions for operations teams. /p pAnother 30% goes to stakeholder communication: leading weekly customer meetings, preparing quality reports, and handling escalations. /p pThe remaining time is split between process work (updating SOPs, refining audit rubrics, conducting side-by-side) and calibration activities (aligning audit standards with Senior Quality Auditors and operations teams). /p pYou are measured on: SLA metrics (appeals and batch completion), customer satisfaction, quality improvement trends for your workflows, and documentation quality.



/p h3About the team /h3 pThe Quality Operations team within FAI Data Services ensures that labeled training data meets accuracy and consistency standards before it is used to train Amazon's AI models. Quality Specialists own the quality strategy for assigned workflows, bridging the gap between operations execution and customer expectations. /p h3Basic Qualifications /h3 ul liBachelor's degree or equivalent /li liAdvanced-level proficiency or C1+ in Telugu language (Strong verbal and written communication skills, with fluency in speaking, listening, and writing.) /li liDemonstrated analytical and problem-solving skills with the ability to identify root causes and develop prescriptive actions /li liExperience in creating and maintaining process documentation, SOPs, or quality guideline /li /ul h3Preferred Qualifications /h3 ul liBachelor's degree in a relevant field (e.g., Linguistics, Data Science, Business, or related discipline) /li liDemonstrated ability to build or improve quality frameworks, audit processes, or feedback loops /li liExperience coaching or providing quality feedback to operations or associate-level teams /li /ul h3Our inclusive culture /h3 pOur inclusive culture empowers Amazonians to deliver the best results for our customers. /p pIf you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. /p #J-18808-Ljbffr

📌 Quality Specialist - Telugu, AGI Data Services - Quality (Asti)
🏢 Amazon
📍 Asti