Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Help the 1st and 2nd level support to resolve escalated support requests;
Deploy patches on all machines (excluding servers) in collaboration with client;
Validate and implement updates of business applications on the current master image;
Validate the master on all new machines in case of acquisition of new model of machines;
Support and document IOS issues (iPhone/iPad);
Perform first diagnosis of network issues and qualify them - escalated them to the appropriate support group / network provider;
Perform tests to validate changes of infrastructure in collaboration with client providers;
Cover the 3rd level support of the system architecture - which means:
PowerShell)



for the installation of new applications and updates;
Test and adapt the master scripts for the installation on the new machines;
Take part in maintenance operations of the computer equipment with the support team;
In order to ensure the good execution of the mission, the Senior Deskside Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:
Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
Knowledge of PowerShell, Knowledge of Windows server, E-mail systems, Microsoft Sharepoint;
Knowledge of IOS - iPhone and iPad;
Successful experiences of a transition phase, ideally ITIL certified;
Knowledge on backup / restore tool is required;
Advanced knowledge of virtualization, networking and telecommunications;
Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS W

📌 Senior Technician (Italia)
🏢 Stefanini Group
📍 Italia