The Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP. The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs.

Verifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto.
Responsibilities

-

- Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.

- Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.

- Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.

- Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.

- Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.

- Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.

- Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.

- Support preparation of guidance, standard operating procedures, assurance controls,



training materials and service documentation for IDM and delivery processes.

- Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.

- Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.

- Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.

- Managing other programmatic and field support as requested.

- Other relevant tasks as required.

Requirements

-

- Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.

- Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.

- Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.

- Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.

- Support product backlog management, sprint preparation, user story clarification, testing,



validation and prioritization of change requests based on operational needs and corporate standards.

- Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.

- Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.

- Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.

- Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.

- Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.

- Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.

- Managing other programmatic and field support as requested. xjncmbx

- Other relevant tasks as required.

Skills

-

- Business Requirements Analysis

- Business Process Design

- Human Centered Design

- IDM Process Analysis

- Digital Solution Development

- Product Backlog Management

- User Story Clarification

- Testing and Validation

- Change Request Prioritization

- Process Mapping

- Digital Roadmap Preparation

- Standard Operating Procedures Implementation

- Training Material Development

- Service Documentation

- Cross-Functional Coordination

- Stakeholder Engagement

- Field Deployment Support

- Troubleshooting Digital Systems

- Data Flow Alignment

- Operational Needs Analysis

Languages

English

#J-18808-Ljbffr

📌 IDM and Delivery Business Analyst (Roma)
🏢 Global Roles
📍 Roma