Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Parts Counter Person will resolve customer parts problems at parts counter or by phone.Identifies part numbers, availability & recommends necessary items.Inspects worn, damaged or defective part(s) to determine replacement required.Completes parts order form or data entry.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct service as appropriate
- Process parts counter sale and/or returns
- Answer telephone or direct calls to correct individuals or department(s)
- Process repair shop parts orders and/or returns
- Research equipment, parts, or allied products to meet specialized customer requirements




- May have to lift up to 25-30 pounds on occasion
- May work in an environment where hazards are present
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
- Other duties as assigned

WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- High School Diploma (or equivalent) required and three or more years of relevant experience desired.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
- Able to communicate effectively with customers, co-workers, vendors, and managers.
- Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
- Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
- Must be able to communicate via email effectively and efficien

📌 Parts Counter Person (Italia)
🏢 Thompson Machinery
📍 Italia