Overview

In this role you will shape the HR strategy for Orient Express La Dolce Vita, aligning with corporate guidelines to support a high-performance, inclusive luxury environment. You will lead end-to-end HR operations, from talent acquisition and onboarding to compensation, payroll, and development, ensuring guest service excellence. You will collaborate with Finance and Operations to manage crew planning and budgets while maintaining regulatory compliance. You will cultivate a positive culture, elevate brand values, and drive continuous improvement across the People & Culture function. This is a chance to influence people strategy at a landmark luxury brand and contribute to a scalable, future‑f

Retribuzione / Benefits

- bonus
- staff cantine
- Employee agevolazioni card (ALL - Heartist Program)
- Learning & development opportunities
- discounted rates at ACCOR locations
- diversity & inclusion commitment

Responsabilità

- Define and deliver the HR strategy in alignment with General Manager and corporate guidelines
- Lead talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration
- Translate business priorities into people strategies and operational HR solutions
- Ensure culture aligns with brand identity and luxury positioning
- Update and ensure compliance with LQA/Forbes




- Co-lead crew planning and monitor employment costs with Finance
- Manage department budget and balance service excellence with cost-effectiveness
- Monitor crew KPIs including absenteeism, shift coverage, rest periods, and regulatory compliance
- Collaborate with Operations to ensure service continuity and agility during peak periods
- Develop scalable workforce planning processes for future expansion and regulatory changes
- Maintain constructive industrial and union relations
- Manage disputes and disciplinary processes with discretion
- Promote wellbeing, engagement, and excellence across departments
- Oversee onboarding to align new hires with brand values
- Support managers in building positive team dynamics and cross-functional collaboration
- Deploy initiatives to embody Orient Express values and enhance candidate/employee experience

Requisiti fondamentali

- Master’s degree in Human Resources or related field
- Minimum 5 years of experience in a senior HR role
- Knowledge of the railway sector is mandatory
- Deep knowledge of industrial and union relations for the sector
- Excellent interpersonal and communication skills; fluent in Italian and English
- Hands-on and strategic
- Proficiency with HR systems and tools and MS Office

- interpersonal excellence
- communication
- strategic thinking
- collaboration
- HR systems and tools
- MS Office

📌 People & Culture Manager (Roma)
🏢 Accorhotels
📍 Roma