Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.

A chic and relaxed luxury.

To see the current collection: www.zadig-et-voltaire.com

The role of the Store Manager is a crucial part of the store and retail function.

Connecting and engaging with the Zadig&Voltaire; customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success.

We are looking for someone who is self-driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients.

You are a role model in everything you do and you share your knowledge and skills with your colleagues.

The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As a Store Manager, you are in charge of maximising store targets, and retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will build a store environment that nurtures creativity and employee development.

Responsibilities of the role include but are not limited to:

Selling skills

- Be a brand ambassador and embrace the brand Selling Ceremony
- Lead your team by example
- Drive sales: you train and coach your team in delivering exceptional and personalised customer experience
- Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
- You monitor the store targets & KPIs, individual sales KPIs of your team members
- Monitor and record the shop floor activity and send regular updates to the Area manager
- Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs
- You are constantly present on the shop floor and fully available to look after customers’ needs
- Be able to build customer loyalty, understand customer relationship management
- Be able to communicate efficiently and effectively
- Be knowledgeable of the collection and the brand’s iconic pieces

Leader skills

- Be a brand ambassador and embrace the brand Selling Ceremony
- Inspire the team and lead by example
- Support the development of the team and store KPIs
- Be proactive in developing your team skills and brand/product knowledge
- Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success




- Be approachable and a great communicator who can ensure the business runs smoothly
- Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners

Leadership expectations

- Be a good coach
- Empower your team and don’t micromanage or undermanage
- Express interest in team member’s success and personal well-being
- Be productive and results-oriented
- Be a good communicator and listen to your team
- Help your employees with career development
- Have a clear vision and strategy for the team
- Have key technical skills so you can help the team

Operations

- Follow company policy and procedures
- Drive sales: Fully proficient in operating till system, payments and fraudulent transactions
- Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards
- Create rotas that meet local needs and ZV rules and the availability of your team
- Adjust your staffing levels and the rota to match the pattern of turnover throughout the week/month/year
- Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar
- Fully proficient with all operational aspects and procedures, and proactive to learn new processes
- Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
- Have an awareness of the loss prevention procedures in store and communicate these to the team
- Pay attention to the security of the team and customers, by respecting health & safety guidelines
- Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
- Report any discrepancies to your direct report and head office departments
- Develop the store and team members CRM database and activities to develop turnover
- Follow up stock transfers between stores and manage the faulty items procedure with support from the manager
- Be exemplary in all stock management and control aspects and train your team on stock management
- Ensure all necessary tools and supplies are available

Commercial & Merchandising

- Be commercial in everything you do!
- Manage deliveries, ensure replenishment is made and the new collection is processed according to the ZV guidelines
- Manage the VM guidelines implementation and train your team on all VM aspects & standards




- Know how to adapt the VM guides to the space and commercial/customer needs of your store
- Ensure the shop floor and the windows standards are impeccably maintained and always very commercial
- Know, use and communicate the VM tools and guidelines to the team.

Human resources

- Anticipate and manage the recruitment for the store
- Train and develop the team with a development plan that emphasizes their skills
- Organise weekly training sessions and monitor performance and development
- You are the leader of your team L&D; and must embody personal development
- Identify the team members with growth potential and set up plans to develop their skills
- Coach and motivate your team by giving them skill targets to achieve
- Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team
- Monitor the regular staff reviews and employee probations

Profile

- Excellent leadership & management skills, with a natural ability to productively drive a team
- Able to network with other Managers and businesses to improve awareness
- Be business driven and commercial in all aspects
- You must have excellent communication & organisation skills
- Understands how to deliver and coach a luxurious customer experience
- Understand the business KPIs and how to develop them, analytical and reasoning skills.
- Show passion for People and luxury retail and interest in fashion and retail market trends
- Details Oriented
- 3 to 5 years experience with a premium/luxury background
- Proficient in computer business-related computer software (Microsoft Word, Excel etc).

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.aining & coaching to the team in order to improve performance and increase team motivation & dedication

Personal data

If we receive your application, the information collected will be processed by Zadig & Voltaire for the purposes of managing the recruitment process.

This processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process.

You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: [email protected]. Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.

📌 Store Manager (W/M) - Milan Santo Spirito (Milano)
🏢 Zadig&Voltaire
📍 Milano