Job Title

Forward Deployed Engineer (FDE)

Salary

ideally up to €90k (flex for strong candidates)

Premio

up to 35% premio (~20% standard, rest based on performance)

Early-stage equity

very generous early-stage equity

Location

Milan (ideally 1-2 office days/week but flexible)

Company

autonomous AI agents for enterprise clients

Team

~30

Funding

~$25m (Series A)

About the company

This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.

The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.

Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.

About the role

You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows, configuring and extending the AI systems to fit,



and staying accountable for real production outcomes, not just a go-live.

This is a heavily hands-on role: most of your time is spent building and deploying (70%), with the client-facing side being 30%. You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.

Must have requirements

- English and Italian

- Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)

- Strong foundation in Python, FastAPI

- Experience with LLMs & Agentic AI in production

- Comfortable moving between high-level problem definition and hands-on debugging

- Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating with ambiguity

Bonus points for

- Full-cycle ownership: discovery - architecture - build - deploy - iterate on real production systems

- Experience with AI Voice Agents / Conversational AI

- Full-Stack & Dev Ops experience: React preferred; CI/CD; AWS/GCP/Azure

- Additional fluency in Spanish, German, French or Portuguese

- FDE/Solution engineering experience specifically on agentic AI / LLM-based products, not just traditional SaaS

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📌 Forward Deployed Engineer (FDE) (Italia)
🏢 Wave Group
📍 Italia