Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.
The Product Support Manager is responsible for providing targeted services and supporting our global harvesting field team. He develops -in case of need- service solutions in collaboration with other departments and is communicating and publishing these via a ticketing system or on our web-based dealer portal. He is interacting as a gateway for complex technical issues, mainly related to the AGCO IDEAL combine product line. Through his deep diagnostics and analysis, the Product Support Manager drives a sustainable improvement in our product quality. You can expect an outstanding team spirit within a global service team and a varied role in the AGCO harvesting service organization.
Your Impact
• Handle technical inquiries related to our IDEAL combines in terms of hydraulic and electronical functions, machine setup for best performance,
expert advice for diagnostic and root cause analyses.
• Lead root cause analyses, be moderator and inform the entire service organization. Secure your results by using database analyses and propose further actions.
• Develop and maintain expert knowledge for the IDEAL combine. Provide knowledge for electronic & hydraulic items, mechanical drive systems, engine and future technology systems. Support complex technical issue resolution.
• Research, investigate and troubleshoot product concerns. Drive root cause analyses by using AGCO´s systems and tools. Collaborate with engineering, production, quality and other departments when solutions are not documented or available.
• Provide and maintain technical documentation, create knowledge articles and service information to support future troubleshooting and improve knowledge by sharing information across the organization.
• Support product and quality
📌 Product Support Manager, Harvesting (Breganze)
🏢 AGCO
📍 Breganze