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Learn more: jti.com Own Retail Coach Associate The Own Retail Coach Associate drives continuous improvement and execution excellence across Own Retail touchpoints, including Flagship Stores, shop-in-shop locations and Pop-Ups.
Acting as a bridge between retail strategy and field execution, the role provides hands-on coaching and training, identifies capability gaps and turns them into concrete development actions to support a consistent, engaging and high-quality consumer experience and improve overall performance.
Position: As the Own Retail Coach Associate, you will: Provide on-the-job coaching across Flagship Stores,
shop-in-shop locations and Pop-Ups, strengthening staff capabilities and confidence.
Design and deliver training programs covering product knowledge, consumer engagement, brand standards, execution guidelines and key behaviours expected across Own Retail activities.
Lead and coordinate key onboarding initiatives, supporting consistent execution and adoption of new processes, tools, product narratives and activation standards.
Lead rollout activities to support rapid integration, operational readiness and effective preparation of Own Retail processes.
Conduct coaching sessions and field observations to reinforce capabilities, identify improvement opportunities and support consistent execution across retail touchpoints.
Facilitate role-play exercises to strengthen consumer interaction skills and embed brand and engagement standards.
Analyse data to identify execution gaps, translate them into targeted improvement
📌 Own Retail Coach Associate (Milano)
🏢 Japan Tobacco International
📍 Milano
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