Overview As a Senior Programme Manager at Fiserv, you will lead complex, multi-stakeholder delivery initiatives in payments with a strong focus on AI-enabled delivery. You will serve as a strategic partner to executive clients, shaping programme direction and governance. You will manage large-scale data migrations in card issuing and drive adoption of automation and AI-powered insights to improve outcomes. This role combines delivery excellence with client relationship leadership in a fast-paced, global environment.

Responsabilità

Own executive-level client relationships and governance forums, acting as a trusted partner Lead multiple concurrent programmes from initiation to closure with accountability for outcomes Drive card issuing data migration programmes, including cutovers and risk planning Utilize AI-enabled delivery approaches for reporting, risk analysis, and capacity planning Build and mentor cross-functional delivery teams and promote automation/AI tooling Coordinate delivery across global teams and multiple functions (Product, Tech, Operations, Compliance, Integration) Manage risks, changes,



and client expectations with robust governance and clear communication Own programme P&L;, budgets, and contract negotiations while seeking growth opportunities

Requisiti fondamentali

15–20+ years in programme or project management within payments/financial services tech Deep payments processing expertise, especially credit card issuing and platform migrations Proven leadership of large-scale, multi-stream data migration programmes in card issuing Experience managing enterprise clients at C-suite/VP level with a consultative approach Track record delivering multiple successful migrations in card issuing and data migration Practical experience using AI and automation to streamline delivery and governance Strong understanding of card issuing platforms (VisionPLUS / FirstVision) and migration risks PMI/PRINCE2 MSP or equivalent certification Executive stakeholder management Consultative advisory approach Strong communications under pressure AI-enabled delivery and automation Agentic AI and AI-assisted risk identification Data migration and cutover planning

📌 Senior Programme Manager (Pavia)
🏢 Fiserv
📍 Pavia