Compensationlocal contract: 1 262,33 € gross per month (12 months)relocation contract: 1 059,00 € gross per month (12 months) with corporate housinglocationfully on-site in lisbon, portugalshift patterncontinuous 24/7 rotation, 40 hours per week, 8 hour daily shiftsrole summarywe are looking for service-oriented individuals fluent in italian to join our international workforce in lisbon. as the primary contact for italian-speaking clients, you will resolve inquiries via phone, live chat and email, representing leading global brands.core responsibilitiescustomer interaction: handle incoming inquiries in fluent italian through telephone, email and live messaging with a polite and professional tone.issue diagnostics: identify root causes and provide prompt, customized solutions.documentation: record case details and troubleshooting steps accurately in the central crm system.target management: meet operational benchmarks such as csat, first contact resolution (fcr) and average handle time (aht).ongoing learning:



attend regular development programs to stay updated on platform changes and company guidelines.qualificationsfluent italian (c1/c2) and at least b2 english for internal communication.excellent active listening, strong communication, poise under pressure and a solutions-oriented attitude.full availability for rotating 24/7 shift schedules.legal eligibility: eu/eea citizenship or valid work authorization in portugal.compensation modelsoption a - local contract: self-arranged housing.option b - relocation contract: private room in shared corporate flat, utilities included, plus flight reimbursement and airport pickup after probation.added perkscareer advancement paths (coaching, qa, management).fully paid onboarding and training.inclusive corporate culture with social events, sports leagues and team-building outings.complimentary private health coverage after six months and mental-health support.

📌 Italian speaking customer support representative in lisbon (Palermo)
🏢 Eco Plus Solutions
📍 Palermo