Overviewwe are looking for an italian-speaking customer support representative to join our lisbon office. the role is on-site, full-time (40 hours/week) with rotating 8-hour shifts covering 24/7 service.core responsibilitieshandle incoming calls, email inquiries and live-chat queries from italian-speaking customers in a polite, professional and empathetic manner.assess customer issues, isolate root causes and deliver precise, tailored solutions to ensure satisfaction.record detailed notes of conversations, ticket status and resolutions in our crm system with accuracy.achieve key operational targets such as csat, fcr and aht.participate in ongoing training to stay updated on software features,



company guidelines and procedures.candidate requirementsnative or c1-c2 fluency in italian (written and oral).minimum b2 proficiency in english for internal communication.availability to work a rotating 24/7 schedule (5 days/week).eu/eea citizenship, valid eu passport or portuguese work permit.excellent communication, active listening, resilience under stress and problem-solving skills.remuneration packagesoption a - local offer: €1 262,33 gross/month (for lisbon residents, housing not included).option b - relocation offer: €1 059,00 gross/month with private bedroom in shared company apartment, utilities covered, flight reimbursement and airport pickup after trial period.benefitsprofessional growth pathways (team-lead, qa, training).fully funded paid training.private health coverage after six months and mental-health support.corporate housing (relocation option) and travel assistance.welcoming workplace culture with social events and sports clubs.

📌 Italian speaking customer support representative - lisbon (Napoli)
🏢 Eco Plus Solutions
📍 Napoli