Compensationoption a - local contract: 1 262,33 € gross per month (12 months)option b - relocation contract: 1 059,00 € gross per month (12 months) with private room in shared corporate flat, utilities included, flight reimbursement and airport pickup after probation.work setupoffice-based in lisbon, portugal - 100% on-site presence required.timelineurgent filling, preferred immediate start.shift patterncontinuous 24/7 rotation, 40 hours per week, 8-hour daily shifts across 5 days.role summaryprimary point of contact for italian-speaking consumers, handling inquiries via phone, email and live chat.provide empathetic, solution-driven assistance and represent global brands.core responsibilitiesmanage incoming inquiries from italian clients through telephone, email and digital chat.diagnose issues, identify root causes and deliver fast, customized resolutions.accurately document profiles, inquiries, actions and resolutions in enterprise crm systems.achieve operational targets:



csat, first contact resolution (fcr) and average handle time (aht).participate in ongoing training and coaching to stay updated on products, policies and workflows.qualificationsfluent or advanced italian (c1-c2) - written, spoken and reading.english proficiency minimum b2 for internal communication.legal eligibility: eu/eea citizenship, eu passport or portuguese work authorization.exceptional interpersonal skills, active listening, emotional intelligence and a proactive mindset.additional perksclear internal career progression pathways (quality assurance, corporate training, supervisory roles).fully paid onboarding from day one.private medical insurance after 6 months, counseling and mental-health resources.team outings, hobby clubs and a welcoming workspace.

📌 Italian speaking customer support representative - lisbon (Bari)
🏢 Eco Plus Solutions
📍 Bari