Salary: 1 262,33 € gross per month (12 months) for local residents or 1 059,00 € gross per month (12 months) for relocation candidates.housing: company-provided shared apartment with utilities for relocation candidates; self-arranged private accommodation for locals.location: on-site, lisbon, portugal.start date: immediate.hours: 40 hours per week, 24/7 rotating 8-hour shifts, 5 days per week.languages required: fluent italian (c1/c2), business english (b2).overview: we are hiring service-oriented individuals fluent in italian to join our international workforce in lisbon. as the primary contact for italian-speaking clients you will resolve inquiries via phone, live chat and email, offering a fast-paced, international career.key responsibilities:customer support: address incoming inquiries in polished italian via telephone, email and live messaging with a polite, professional and empathetic tone.problem solving: identify issues, pinpoint root causes and provide prompt, customized solutions with patience and efficiency.documentation: record all case details, account updates and troubleshooting steps accurately in the central crm database.performance targets: consistently meet operational benchmarks such as csat scores, first contact resolution and average handle time.continuous learning:



attend regular development programs and training sessions to stay up-to-date on platform updates, company guidelines and best practices.requirements:fluent italian (c1/c2) and at least b2 level english.full flexibility to work rotating 24/7 shift rosters.full-time on-site presence at our modern lisbon facility.valid eu/eea citizenship or legal documentation allowing unrestricted employment in portugal.excellent active listening, strong communication, emotional intelligence and proactive attitude.compensation options:option a - local contract: 1 262,33 € gross monthly, housing self-arranged.option b - relocation contract: 1 059,00 € gross monthly, private bedroom in shared company flat, full utility coverage, flight reimbursement after trial period.benefits:workplace culture with inclusive corporate events, sports leagues and modern amenities.career advancement paths toward coaching, qa, team leadership or management.paid onboarding and comprehensive training from day 1.private health coverage after six months plus mental-health support.enjoy lisbon's sunny weather, ocean views, cultural heritage and gastronomy.application process: submit your cv in english or italian; qualified candidates will be contacted for an initial phone screen.

📌 Italian speaking customer support representative - lisbon (Potenza)
🏢 Eco Plus Solutions
📍 Potenza