When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Community Manager with Hines, your duties include, but are not limited to:

Site inspection of the structure for tenants

Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance

Use of the PMS and support in the implementation of the PMS itself and the App

On-site marketing support for activities/communications/branding

Management of complaints by tenants

Communication of move-outs for timely re-marketing

Point of reference for on-site safety and system updating

Key Contact person in case of on-site collection of parcels

Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handyperson

Reporting malfunctions/interventions required within the shared areas.

Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack)

Booking services: baby-sitting, dog sitting, food and flower/theater delivery

Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) Verify that maintenance work conducted for tenants is conducted promptly





Taxi booking/rental car delivery/other tenant notifications

Delivery and collection of tenants' laundry (this if not conducted directly by the laundry)

When booking coworking spaces: check the order of the operating spaces for the devices

Site inspection of the apartments during the move in-move out phase and signing of the delivery and redelivery reports

Setting up reports as required by Operations Manager

Speaking at least two languages fluently (Italian and English), a third language is a plus.

Good PR skills both with tenants and with representatives of commercial activities in the area and collaborators of procurement services

Knowledge of the systems present in the structure and is available in case of night alarm.

Available to work on shifts, during public holidays, and weekends.

Available via business WhatsApp number

As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

No calls or emails from third parties at this time please.

#

📌 Community Manager (Remote) (Milano)
🏢 Hines
📍 Milano