Location: Florence, Italy (On-Site Only)
Employment Type: Full-Time
Industry: Tourism | Museums | Ticketing

Position Overview

We are looking for an experienced Back Office & Museum Operations Executive to join our team in Florence.

Applicants must have a minimum of 3 years of relevant professional experience in museum back-office operations, ticketing, and tour operations.

Mandatory Requirements

- Minimum 3 years of relevant professional experience in museum back-office operations, ticketing, or tour operations.
- Hands-on experience managing operations for major museums and attractions, including the Uffizi Gallery, Accademia Gallery, Florence Cathedral (Duomo), and similar cultural sites.
- Strong knowledge of ticketing procedures, reservations, timed-entry slots, availability, booking modifications, cancellations, and ticket allocations.
- Experience managing meeting points, guide coordination, guest check-ins, tour schedules, and operational issues.
- Proven experience working with tour operators and OTA platforms, including GetYourGuide, Viator, Headout, Tiqets, or similar platforms.
- Practical, hands-on experience with Rezdy or Bokun booking systems.
- Excellent English communication, organizational, and problem-solving skills.
- Verifiable proof of previous professional experience is mandatory.




- Must be based in Florence or able to relocate before starting, with valid authorization to work in Italy.
- Must be available for full-time, on-site work in Florence, including weekends and public holidays when required.

Important Application Notice

- This is strictly an on-site position. Remote and hybrid arrangements are not available.
- Candidates must have direct, relevant experience in the responsibilities listed above. General customer service or unrelated administrative experience will not qualify.
- Applicants must be able to substantiate their professional experience and clearly identify the booking systems, platforms, museums, and operational responsibilities they have handled.
- If you do not meet the mandatory experience requirements, please do not apply. Only candidates with relevant, verifiable professional experience will be considered.

What We Offer

- Full-time position in Florence, Italy.
- Competitive salary based on experience.
- International working environment and professional growth opportunities.

Industry: Tourism | Museum Operations | Ticketing
Work Arrangement: On-Site Only

Job Type: Full-time

Pay: €1,300.00 - €1,450.00 per month

Work Location: In person

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