pSenior IT Service Manager (ITSM) to join an international end user in Piemonte, Italy on a long term Partita IVA engagement. /p pExcellent rates, remote working (travel to sites within Europe once a month) long term assignment. /p h3Key Responsibilities /h3 ul liOversee Incident, Request and Problem Management, application support, SLAs, KPIs and backlogs. /li liCoordinate Service Desk, L2/L3 support, DevOps, Product Owners and vendors, managing escalations through to resolution. /li liOversee workplace services, end-user support, software licensing and compliance. /li liDrive continuous improvement, automation, root-cause analysis and knowledge management. /li liLead service reviews, reporting and stakeholder communications. /li liEnsure new releases are operationally ready, documented and supportable. /li /ul h3Requirements /h3 ul liProven experience in IT Service Management or IT Operations.



/li liStrong ITIL knowledge across Incident, Request, Problem and Change Management. /li liExperience managing enterprise services, vendors, SLAs/OLAs, KPIs and escalations. /li liFamiliarity with ServiceNow, Jira, Microsoft 365, workplace services and software asset management. /li liStrong communication, analytical, decision-making and stakeholder management skills. /li liFluent Italian and professional working proficiency in English; French is advantageous. /li /ul pThe ideal candidate will be located in the Piemonte region in towns/cities such as: Torino/Turin, Alba, Barolo, Asti, Saluzzo, Cuneo, Ivera or any other neighbouring cities/towns. /p #J-18808-Ljbffr

📌 IT Service Manager (ITSM) (Italia)
🏢 Mrp-Global
📍 Italia