Job Description

Il Front Office Agent, sotto la supervisione del Front Office Manager, sarà responsabile di garantire un’accoglienza impeccabile e personalizzata agli ospiti, assicurando standard di servizio in linea con l’eccellenza Relais & Châteaux. La figura contribuirà a creare un’esperienza di soggiorno memorabile, collaborando con tutti i reparti dell’hotel per offrire un servizio armonioso e coerente.

Mansioni principali

- Accogliere e assistere gli ospiti al check-in e check-out, gestendo in modo accurato procedure e pagamenti
- Curare il ricevimento personalizzato e l’accompagnamento in camera
- Gestire le prenotazioni tramite PMS Protel e sistemi dedicati (incluso Passportscan)
- Coordinare i servizi di room service, shuttle e guest handling
- Organizzare e monitorare i pre-arrivals, garantendo una preparazione ottimale al soggiorno
- Gestire il centralino e le comunicazioni interne/esterne
- Collaborare attivamente con gli altri reparti per assicurare un servizio fluido e d’eccellenza

The Front Office Agent, under the supervision of the Front Office Manager,



will be responsible for providing impeccable and personalized guest service, ensuring that all service standards align with the excellence of Relais & Châteaux. This role will contribute to creating a memorable guest experience, working closely with all hotel departments to deliver a seamless and consistent service.

Main Responsibilities

- Welcome and assist guests during check-in and check-out, accurately handling procedures and payments.
- Provide personalized reception services and escort guests to their rooms.
- Manage reservations using the PMS Protel system and dedicated platforms (including Passportscan).
- Coordinate room service, shuttle, and guest handling services.
- Organize and monitor pre-arrivals, ensuring an optimal preparation for the guest’s stay.
- Manage the switchboard and both internal and external communications.
- Actively collaborate with other departments to ensure a smooth, top-tier service experience.

📌 Front Office Agent Turnante - Season 2027 (Anacapri)
🏢 Caesar Augustus
📍 Anacapri