pThe Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP.
The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs.
/p h3Responsibilities /h3 ul liGather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
/li liDraft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
/li liSupport analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
/li liAct as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
/li liSupport product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
/li liEnsure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
/li liLiaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
/li liSupport preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
/li liCollect feedback from Country Offices during pilots, rollout and stabilization,



and help translate feedback into improvements, support actions and product backlog items.
/li liLead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
/li liDeploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
/li liManaging other programmatic and field support as requested.
/li liOther relevant tasks as required.
/li /ul h3Requirements /h3 ul liGather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
/li liDraft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
/li liSupport analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
/li liAct as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
/li liSupport product backlog management, sprint preparation, user story clarification, testing,



validation and prioritization of change requests based on operational needs and corporate standards.
/li liEnsure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
/li liLiaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
/li liSupport preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
/liliCollect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
/li liLead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
/li liDeploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
/li liManaging other programmatic and field support as requested.
/li liOther relevant tasks as required.
/li /ul h3Skills /h3 ul liBusiness Requirements Analysis /li liBusiness Process Design /li liHuman Centered Design /li liIDM Process Analysis /li liDigital Solution Development /li liProduct Backlog Management /li liUser Story Clarification /li liTesting and Validation /li liChange Request Prioritization /li liProcess Mapping /li liDigital Roadmap Preparation /li liStandard Operating Procedures Implementation /li liTraining Material Development /li liService Documentation /li liCross-Functional Coordination /li liStakeholder Engagement /li liField Deployment Support /li liTroubleshooting Digital Systems /li liData Flow Alignment /li liOperational Needs Analysis /li /ul h3Languages /h3 pEnglish /p #J-*****-Ljbffr

📌 Idm And Delivery Business Analyst (Lazio)
🏢 Global Roles
📍 Lazio