h3Overview /h3pIn this SME role you own end-to-end order and service management processes, guiding SAP S/4HANA transformation and process excellence. You will standardize, integrate, and continuously improve sales and service workflows to enable seamless order-to-cash and enhanced service delivery. You’ll bridge business requirements with ERP capabilities to support growth and customer satisfaction. This global function partners with business and IT to drive transformation, change and adoption across Electrification Service. /ph3Responsabilità /h3ulliDefine and govern end-to-end sales order processing workflows (quote-to-order, fulfillment, delivery scheduling) /liliConfigure and renew service contracts; oversee service billing and revenue recognition /liliAlign requirements across countries and business units for harmonized processes /liliDevelop process documentation, control frameworks,



and best practices for service management /liliCollaborate with IS/ERP to ensure processes are supported by appropriate systems /liliSupport migration to SAP S/4HANA and optimize modules for service operations (SD, CS/Service Management, PS) /liliLead process implementation including training and knowledge sharing /liliEngage regional and functional stakeholders to drive process adoption and change management /li /ulh3Requisiti fondamentali /h3ulli10 years in sales operations, service management, or customer service in service-oriented or manufacturing sectors /liliExperience with end-to-end order management and service contract administration /liliDeep knowledge of SAP SD, CS/Service Management, and PS; SAP S/4HANA experience preferred /liliProject management and change management experience /liliStrong analytical skills and data-driven decision-making /liliUniversity degree: Master of Science / MBA in related fields /li /ulullistakeholder management /lilichange management /lilicross-functional collaboration /liliSAP SD /liliCS/Service Management /liliPS /li /ul #J-18808-Ljbffr

📌 Business Process Owner - Order and Service Management (Monza)
🏢 ABB
📍 Monza