Reply is seeking a Junior IT Service Manager to act as the main client interface for logistics solutions, handling escalations, incident reports, and service reviews.
You will monitor contract performance, drive data-based improvements, and lead support teams to meet SLAs in an ITIL-aligned environment.
The role emphasizes customer success, cross-functional collaboration, and ongoing service improvement across logistics technology platforms.
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📌 Junior It Service Manager: Logistics & Customer Success (Italia)
🏢 Reply
📍 Italia