pSAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in power generation and industrial automation. Guided by the principle "technology-driven and service-oriented," SAJ covers the entire value chain from research and development (RD) and production to operation and service. Driven by a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively shaping a green future through safe and reliable technologies. /p h3Tasks /h3 h3Key Responsibilities /h3 ul liProvide bpre-sales technical support /b to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions. /li liDeliver bafter-sales technical support /b, troubleshooting installation, commissioning, communication, software and product-related issues. /li liBuild and maintain strong technical relationships with key customers through regular meetings, visits and project support. /li liSupport bnew product launches, technical training, webinars, workshops and customer events /b in the Italian market. /li liCollect and communicate bcustomer requirements, market feedback and recurring technical issues /b to Product and RD teams. /li liSupport blocal product testing and validation /b,



including firmware, software, compatibility and system integration testing. /li liMaintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials. /li liWork closely with Sales, Product, Service and RD teams to ensure timely resolution of customer and product issues. /li /ul h3Requirements /h3 ul liBachelor's degree or above in bElectrical Engineering, Electronics, Renewable Energy, Automation /b or a related technical field. /li liRelevant experience in bsolar PV, inverter, battery energy storage or renewable energy systems /b is highly preferred. /li liGood understanding of PV systems, inverters, batteries, electrical systems and system commissioning. /li liPrevious experience in technical support, field service, application engineering or pre-sales engineering is preferred. /li liStrong troubleshooting and problem-solving skills. /li liComfortable communicating directly with installers, distributors, EPCs and professional customers. /li liStrong customer-service mindset and ability to manage technical issues independently. /li liGood communication and cross-functional collaboration skills. /li liWillingness to travel within Italy and occasionally within Europe. /li libFluent Italian and good English skills /b are required. Chinese is preferred. /li /ul #J-18808-Ljbffr

📌 Technical Support Engineer | SAJ Electric | Italy (Remote) (Italia)
🏢 SAJ Electric
📍 Italia