h3Senior Technical Consultant /h3pJob CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. /ppReady to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. DEPARTMENT DESCRIPTIONSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. /ppSalesforce Technical Consultants deliver solutions that transform our customers' businesses and their customers' experiences. This role involves working with teams to discover, design, code and deploy Salesforce Platform solutions. /ppOVERVIEW OF THE ROLESsalesforce is currently seeking a Senior Technical Consultant to join our Professional Services team within the Customer Success Group (CSG). Senior Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. /ppThese lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success. /ppSenior Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. The ideal Senior Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. /ppThey also identify and proactively handle risk areas and contribute to seeing issues through to project completion. /ph3YOUR IMPACT /h3ulliBecome a highly certified and recognized Salesforce expert. /liliHelp clients consistently meet/exceed goals and metrics. /liliContribute to customer success through front and backend solution development and release management.



/liliDeliver high client satisfaction (CSAT). Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture design, environment management, testing, and Salesforce Platform education. /liliDrive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure. /liliTroubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level. /liliIdentification and proactive management of risk areas and commitment to seeing an issue through to complete resolution. /liliManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. /liliBuild relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. /li /ulh3QUALIFICATIONS /h3ulliHands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object oriented languages. /liliMinimum of 8 years' experience in professional services. /liliAbility to analyze, design, and optimize business processes via technology and integration. /liliAbility to support customers and project members in rationalising and deploying emerging technology. /liliAbility to work independently and as part of a distributed team. /liliAbility to learn new technologies as well as good presentation, communication and facilitation skills. Available to travel regionally and occasionally internationally depending on customer needs. /liliDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). /liliProficiency in English AND Italian languages. /liliStrong background in object-oriented programming (e.g., Java) and understanding of REST/SOAP API design, microservices, and event-driven architectures. /li /ulh3PREFERRED /h3ulliSalesforce Certifications /liliExperience with the Salesforce Platform and / or other CRM products. /liliExperience with Salesforce Revenue Cloud and / or other products in the billing and revenue space (Conga, CloudSense, Zuora). /liliAbility to build and manage relationships both internally and externally. /liliExperience working in a senior consulting or technical lead role working with matrix teams at a top-tier consultancy or system integrator.



/liliFamiliarity with AI-assisted development tools. /li /ulh3BENEFITS RESOURCES /h3pUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. /pulliThe typical base salary range for this position is EUR 56,000 to EUR 77,000 annually. /liliItaly CBA (Contratto collettivo nazionale di lavoro del commercio) (01/04/2015 - ) /liliImpiegati Livello 1 /liliIn addition to the base salary, this position may offer access to a range of additional benefits including an incentive component which is tailored by grade level. /li /ulh3ACCOMMODATIONS /h3pIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. /ph3POSTING STATEMENT /h3pSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. /ppAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. /ppIt also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education. /ppAt Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. /ph3SUMMARY /h3pLocation: Italy - Milanbr/Type: Tempo pieno /ppSalesforce, Inc. in Italy is seeking a Senior Technical Consultant to join our Professional Services team within the Customer Success Group. You will lead technical engagements, design and implement Salesforce Platform solutions, and work with architects and project managers to deliver enterprise integrations. The ideal candidate has 8+ years in professional services, strong OO programming. /p #J-18808-Ljbffr

📌 Senior Technical Consultant (Milano)
🏢 S
📍 Milano