We are building a new line of business centred on B2B Sales and Revenue-as-a-Service (RaaS) for our dedicated RaaS hub in Puglia, building on Revenue Services activity already running in the region.È questo il ruolo che sta cercando? Se sì, continui a leggere per maggiori dettagli e si ricordi di candidarsi oggi stesso.The Operational Excellence Director will own its operational build. The role is hands-on and site-based: taking stock of the existing Revenue Services operation, stabilising and growing it, and then standing up the new hub to TP's global RaaS operating standards.This is a build role, not an advisory one. The successful candidate will work alongside the Global RaaS team on the operating model and certification path, while being accountable locally for delivery, people and performance in Puglia.The Responsibilities & DutiesBuild and lead the Italy RaaS operationTake ownership of the existing Revenue Services activity in the region: assess current performance, stabilise delivery and identify growth opportunities within existing accountsLead the operational stand-up of the new RaaS hub, from initial seats through to a scaled site, including workflow design, staffing model, training and governanceOwn operational KPIs, quality and profitability for the Italian RaaS programmesBuild the local operations team: recruitment profiles, onboarding, coaching and development, in partnership with local HRAlign with the Global RaaS operating modelWork closely with the Global RaaS Operational Excellence team to adopt and localise the TP RaaS operating model, methodologies and standardsDrive the site towards Foundation CoRE certification, covering all operational pillars, and maintain readiness thereafterDeploy TP revenue acceleration programmes and tooling within the Italian operationDocument and maintain Standard Operating Procedures for Italian RaaS workflows,



aligned to global standardsSupport commercial growthPartner with the Italian commercial team on solution design, operational feasibility and costing for new RaaS opportunitiesParticipate in client-facing sessions and site visits, presenting the operational model and delivery credentialsProvide operational input into pilots and ramp plans, ensuring new programmes launch on time and to standardGovernance and reportingEstablish operational governance with clear owners, cadence and escalation pathsReport performance, risks and improvement initiatives to Italian and global leadershipConduct root-cause analysis on operational issues and lead corrective actionRequirementsWillingness and availability to be based in Puglia, working on-site. xysqume C2 Italian and professional working English. Italian is required for managing teams and recruiting locally; English is required forworking with the Global RaaS teamExtensive experience (typically 5-7 years) in operational management or sales operations, with direct accountability for delivery, people and performance - not solely in an advisory or consulting capacityDemonstrated experience launching or scaling a new operation or site, including recruitment, training, and establishing internal and external governanceIn-depth knowledge of B2B sales processes, CRM and outbound/inside sales operational practicesProficiency in data analysis and the ability to interpret complex data sets to inform decision-makingFamiliarity with operational excellence frameworks (Lean, Six Sigma, TQM); relevant certification is an advantageStrong project management skills, with a track record of leading cross-functional projects from conception to executionExperience in change management and building a performance culture in a new or transforming operationA bachelor's degree in business administration, management, operations or a related field is highly desired#J-18808-Ljbffr

📌 Operational Excellence Directorb Revenue Services, Italy (Puglia)
🏢 Tp
📍 Puglia