h3Overview /h3 pIn this role you drive service processes across large transformation programs and MA integrations, partnering with process owners to raise operational excellence. You will design and govern process blueprints for service delivery and coordinate cross-functional efforts to align opportunity management, order handling, and field service. You lead end-to-end process implementation, establish monitoring for business value, and plan integrations to consolidate operating models post-acquisition. This role offers impact across ERP, CRM, and service ecosystems within Electrification Service, with a strong emphasis on scalable, data-driven improvements. /p h3Responsabilità /h3 ul liOrchestrate service processes across large-scale transformation programs and MA integration activities /li liDesign and maintain process blueprints and governance for service management and delivery /li liCoordinate cross-functional processes with owners for opportunity management, order handling, field service, master data, and installed base /li liLead end-to-end service process implementation, establish monitoring frameworks, and track performance against value metrics /li liPlan and assess acquired company operating models, applications, and processes for seamless service domain consolidation (MA) /li liDesign multi-application integration strategies to connect ERP, CRM, sales,



service management, and field service systems /li liEnsure data flow and process synchronization across disparate systems /li liEstablish integration governance, standards, and documentation /li liCollaborate with IT and system architects on data mappings and process optimization across the tech stack /li liManage and/or support MA and transformation projects within the service domain /li liTrain and educate local units in service applications; share best practices; engage local champions in testing/solution verification sessions /li /ul h3Requisiti fondamentali /h3 ul li10+ years of experience in service management or customer service in service-oriented or manufacturing sectors /li liSolid understanding of service management processes /li liDeep knowledge of SAP Service Management and connected applications; SAP S/4HANA experience highly preferred /li liProject management and change management experience /li liStrong analytical skills and understanding of operational excellence /li liUniversity degree (Master of Science / MBA or related field) /li /ul ul liCross-functional collaboration /li liCommunication /li liChange management /li liSAP Service Management /li liSAP S/4HANA /li liIntegration design across ERP/CRM/service apps /li /ul #J-18808-Ljbffr

📌 Service Business Process Lead (Monza)
🏢 ABB
📍 Monza