Luogo di lavoro:
Anacapri
WeareonthelookoutforapassionateGuestServicesExecutive-BackOfficetojointhesummerseason****ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Manageguestcorrespondenceandinquiriesthroughemailandothercommunicationchannels,ensuringtimely,accurate,andprofessionalresponses.
Prepare,update,andmaintainguestprofiles,preferences,specialrequests,andrelevantinformationtoensurepersonalizedservice.
SupportthecoordinationofVIParrivals,amenities,specialoccasions,andpersonalizedguestarrangementsincollaborationwiththerelevantdepartments.
Assistinmanagingguestrequestsandfollow-ups,ensuringpropercommunicationandcoordinationbetweendepartments.
Maintainaccuraterecords,reports,anddocumentationrelatedtoguestrelationsactivities,inaccordancewithhotelstandardsandprocedures.




Supportthemanagementofreservations,confirmations,specialrequests,andpre-arrivalarrangements,liaisingwiththerelevantdepartmentswhennecessary.
Monitorguestfeedbackandonlinereviews,assistinginthefollow-upandreportingofguestsatisfactionandservice-relatedissues.
Supportthehandlinganddocumentationofguestcomplaints,ensuringappropriatefollow-upandescalationtoseniorteammemberswhenrequired.
EnsurecompliancewithhotelSOPs,dataprotectionrequirements,andestablishedservicestandards.
Maintainupdatedknowledgeofhotelservices,facilities,andoperationalprocedurestoprovideaccurateinformationandeffectivesupporttoguestsandinternalteams.
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📌 Guest Services Executive - Back Office (Anacapri)
🏢 Bachecalavoro
📍 Anacapri