Padova The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
We are currently recruiting for 6 Product Support Specialist positions across the Triveneto region, preferably based in Verona or Padova.
Learn more about the Mako robot:
more about the Joint Replacement implants:
Activities & Accountabilities Servicing existing and new customer base within the theatre and clinical environment.
Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
Providing theatre and wider HCP staff with training on Stryker products.
Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
Auditing theatre Stryker stock (implants, disposables and instruments),
managing consignment inventory and ensuring good asset management practice.
Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
Communicating essential features and benefits of products and their clinical application.
Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
Behaving with integrity and delivering on commitments within required timescales.
Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker p
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