Job Summary:
One market, one SMB commercial organisation, one bar for growth — and you'll set it. You'll be key in leading the in-market SMB organisation to success, setting the standard for managed-book growth across your Account Management team.
Job Description:
Essential Responsibilities:
- Manage a portfolio of high-value SMB clients, ensuring satisfaction, retention, and growth.
- Identify client needs and recommend tailored solutions to drive business outcomes.
- Analyze client performance data and market trends to inform strategic recommendations.
- Collaborate cross-functionally with Sales, Product, and Marketing teams to deliver value.
- Lead initiatives to improve account management processes and client engagement strategies.
- Mentor and support junior Account Managers, sharing best practices and insights.
Minimum Qualifications:
- 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
What You'll Do
- Lead and coach a team of Account Managers against clear commercial outcomes.
- Master the use of AI to assess growth and retention opportunity across the book.
- Partner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes.
- Monitor the effectiveness of the team's motions and act with focused business or process improvements.
What You'll Bring — Minimum Qualifications
- 10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- Proven experience managing account-management teams.
Core Capabilities We're Looking For
- A problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course-correcting when needed.
- Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly.
- Uses value, coverage, churn and pipeline data to make exp
📌 Sr Team Manager, SMB Sales (Italia)
🏢 Luxoft
📍 Italia