Salary :
€1,262.33 / month gross
(Local Option) or
€1,059.00 / month gross
+
corporate housing
(Relocation Option)
Timeline :
Urgent filling preferred
Location : Fully on-site in
Lisbon
Shift Pattern :
Continuous 24/7 rotation
(40 hours per week, 8-hour daily shifts)
Role Summary Are you eager to launch your professional journey in
Portugal ? We are actively hiring service-oriented individuals who are fluent in
Italian
to join our international workforce located in
Lisbon . As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Core Responsibilities
Customer Interaction : Address incoming inquiries in fluent
Italian
via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics : Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
Documentation : Record all case details, account updates, and troubleshooting steps accurately within our central
CRM database
with absolute precision.
Target Management : Consistently hit essential operational benchmarks, including
CSAT
scores, First Contact Resolution ( FCR ), and Average Handle Time ( AHT ) standards.
Ongoing Learning : Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
Language Capabilities : Fluent
C1/C2-level Italian , paired with at least
B2-level English
proficiency for software usage, internal communication, and training modules.




Shift Availability : Full adaptability to work rotating shift rosters operating across a
24/7 schedule .
Workplace Presence : Full-time, on-site daily presence required at our modern
Lisbon
facility (remote work is not available).
Legal Eligibility : Valid EU/EEA citizenship, an EU passport, or legal authorization to work in
Portugal .
Essential Skills : Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.
Compensation Models Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Base Remuneration :
€1,262.33 gross monthly
(paid across 12 months).
Housing : Self-arranged living setup.
Target Profile : Candidates currently living in Lisbon or managing their own accommodation independently.
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration :
€1,059.00 gross monthly
(paid across 12 months).
Provided Accommodation :
Private room within a shared corporate flat , with utilities included (electricity, gas, water, internet).
Travel Assistance : Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.
Added Perks
Career Advancement : Structured internal career development paths leading into coaching, quality assurance ( QA ), or management roles.
Fully Paid Onboarding : Fully paid, comprehensive training program starting immediately from your
first day on the job .
Company Life : Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Health & Support : Complimentary
private health coverage after six months
of employment, along with access to mental health support resources.
Regional Benefits : Enjoy
Lisbon's
sunny weather, ocean views, rich cultural heritage, and active urban social scene.
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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Palermo)
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