Salary :
€1,262.33 / month gross
(Local Option) or
€1,059.00 / month gross
+
corporate housing
(Relocation Option)
Location Strategy : In-person office ( Lisbon, Portugal )
Timeline :
Immediate start preferred
Hours :
40 hours weekly ,
24/7 rotating 8-hour shifts
Languages Required :
Fluent Italian (C1/C2)
&
English (B2)
Role Overview
Are you looking to expand your career in
Portugal ? We are hiring customer-centric
Italian speakers
for our multicultural team in
Lisbon . Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment. In this role, you will have the unique opportunity to represent leading global brands while building an international career within a vibrant, supportive, and dynamic workplace.
Primary Responsibilities
Client Engagement : Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone and exceptional attention to detail.
Problem Solving : Identify client issues, diagnose underlying problems methodically, and provide quick, personalized solutions to guarantee complete user satisfaction.
Data Logging : Maintain accurate, up-to-date records of customer interactions, ticket progress, and resolution notes inside internal
CRM systems .
Performance Goals : Consistently achieve team metrics and key performance indicators, including Customer Satisfaction ( CSAT ), First Contact Resolution ( FCR ), and Average Handle Time ( AHT ).
Ongoing Development : Participate in regular training modules and continuous learning sessions to keep up with product upgrades, internal policies, and daily operational procedures.
Requirements
Language Proficiency : Fluent or
C1/C2 level
mastery in
Italian
(oral and written); at least
B2 level
proficiency in
English
for internal workplace communication, instruction, and system use.
Flexibility :



Willingness and adaptability to work a fully flexible, rotating
24/7 schedule
designed to meet global support demands.
Presence : Must work on-site at our state-of-the-art
Lisbon
workspace (remote options are not available for this position).
Legal Status : EU/EEA citizenship, a valid EU passport, or an existing Portuguese work permit ensuring unrestricted local employment rights.
Key Strengths : Excellent communication skills, active listening abilities, composure under stress, and a constructive, solutions-oriented approach to challenges.
Compensation Plans
Candidates can choose between two tailored compensation structures:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base :
€1,262.33
(paid across 12 months)
Housing : Self-sourced accommodation
Best Suited For : Local Lisbon residents or candidates managing their own housing and living arrangements independently
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base :
€1,059.00
(paid across 12 months)
Housing Included :
Private room in a shared corporate flat , with all core utility bills fully covered
Travel Assistance : Inbound flight cost reimbursement after completing the trial period, plus complimentary airport transfer service upon arrival
Best Suited For : Candidates relocating to Lisbon from abroad seeking comprehensive support
Perks & Benefits
Career Advancement : Structured internal pathways and mentorship toward leadership, quality analysis, or corporate training positions.
Paid Onboarding : Comprehensive training and integration phase fully funded and compensated by the company from
day one .
Company Culture : Welcoming and energetic atmosphere featuring team outings, sports clubs, social gatherings, and networking events.
Health & Wellness :
Free private medical insurance activation after six months
of service, plus confidential psychological counseling resources.
Lifestyle : Enjoy Lisbon's sunny Mediterranean climate, scenic seaside access, rich cultural heritage, and dynamic urban social scene.
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