Greetings We are Hiring Onsite Support Engineer Permanent position Fluent Italian language speaking English basic Salary: 45,000 Euro per annum All 5 days work at Client site – The End User computing personnel will be responsible for managing day to day user support operations of IT Workplace Service at customer HQ premises & providing VIP support. Should be customer friendly and self-driven. The Desktop Technician's role is to provide a single point of local contact for end users to receive support. This includes possibly installing, diagnosing, repairing, maintaining, upgrading, and coordinating (with remote / external support teams) PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. Desktop Support - Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications - Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment - Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices. - Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment - Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment - Is able to coordinate troubleshooting and management of standard Teams conferencing equipment - Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc. - Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs,



maintains and restocks assigned parts inventory to ensure proper spare parts levels - Safely package equipment for branches and arrange for the transport of the equipment - Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network - When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member - Manage, support & coordinate Print Services. - Work and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams. - Support users visiting HQ, e.G from other offices or constructions sites - Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow System/Application/Network Support: - Ensure and assist with desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers,



and administrative systems - Coordinate with network support teams to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime - Coordinate Troubleshooting network connectivity in a LAN/WAN environment - Requesting and coordinating vendor support Operational - Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator - Provide user data and application recovery - Use approved & appropriate tools and methodologies to load, copy and customize operating system configurations for deployment - Provides backup support and assistance to the Network Administrator as needed - Assist, where applicable, end users on basic software, hardware and peripheral device operation - Works with vendor support contacts to resolve technical issues within the desktop environment - Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible - Works with other IT team members for new builds and upgrades - Dealing with queries by following departmental procedures for fault resolution - Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines - Maintains I.T. records and tracking for area of responsibility - Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures - Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas - Maintain adequate knowledge of operating systems and application software used to provide a high level of support - Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

📌 Onsite Support - €45.000 A Year (Torino)
🏢 Adroit People Limited (Uk)
📍 Torino