OverviewSe desidera saperne di più su questa occasione o sta pensando di candidarsi, la preghiamo di leggere le seguenti informazioni.In this SME role you own end-to-end order and service management processes, guiding SAP S/4HANA transformation and process excellence. You will standardize, integrate, and continuously improve sales and service workflows to enable seamless order-to-cash and enhanced service delivery. You’ll bridge business requirements with ERP capabilities to support growth and customer satisfaction. This global function partners with business and IT to drive transformation, change and adoption across Electrification Service.ResponsabilitàDefine and govern end-to-end sales order processing workflows (quote-to-order, fulfillment, delivery scheduling)Configure and renew service contracts; oversee service billingand revenue recognitionAlign requirements across countries and business units for harmonized processesDevelop process documentation, control frameworks,



and best practices for service managementCollaborate with IS/ERP to ensure processes are supported by appropriate systemsSupport migration to SAP S/4HANA and optimize modules for service operations (SD, CS/Service Management, PS)Lead process implementation including training and knowledge sharingEngage regional and functional stakeholders to drive process adoption and change managementRequisiti fondamentali10 years in sales operations, service management, or customer service in service-oriented or manufacturing sectorsExperience with end-to-end xysqume order management and service contract administrationDeep knowledge of SAP SD, CS/Service Management, and PS; SAP S/4HANA experience preferredProject management and change management experienceStrong analytical skills and data-driven decision-makingUniversity degree: Master of Science / MBA in related fieldsstakeholder managementchange managementcross-functional collaborationSAP SDCS/Service ManagementPS

📌 Business Process Owner - Order And Service Management (Monza)
🏢 ABB
📍 Monza