Job Summary

The Group Reservation Coordinator manages the room-reservation administration for contracted groups, events and tour series. The role maintains accurate group blocks, rooming lists, ResLink and daily snapshots; supports individual guest requirements; and completes the rooms component of financial recaps. Working closely with Sales, Events, Reservations, Revenue and Finance, the coordinator protects inventory accuracy, strengthens forecasting and creates a clear, reliable experience for planners and guests.
Core Work Activities

• Create and maintain group room grids, rate codes and blocks from tentative stages (TE2) through definite status, and request NPC when required under the applicable process.

• Join sales-to-events handovers and confirm room-block structure, reservation method, key dates, attrition terms, payment arrangements and guest-administration requirements.

• Manage ResLink, rooming lists, daily snapshots, pickup and attrition tracking; add or assign rooms and accompanying guests as needed.

• Upload and validate rooming lists,



resolve discrepancies and negative inventory, and coordinate changes with Reservations, Revenue, Sales and Events.

• Provide planner and guest support for pre- and post-stays, confirmations, visa-support letters, payment links and reservation questions within authorised procedures.

• Coordinate routing instructions, reservation alerts and self-payer arrangements with Events and retain the required payment backup.

• Review stop-sales information with Reservations and Revenue and share monthly need-date insights with Proactive Sales for GSO activity.

• Follow up on tentative blocks and forecasts each month, including direct contact with relevant planners or tour partners, to improve block accuracy and timely conversion to definite.

• Create and maintain tour-series records in SFA, OPERA and MARSHA/EMPOWER and keep supporting Excel and system records accurate and current.

• Complete the rooms section of group a

📌 Group Reservation Coordinator (Venezia)
🏢 Marriott
📍 Venezia