As Concierge Coordinator, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.
Duties and Responsibilities
As Concierge Coordinator, I will assume full responsibility for supporting the efficient operation of the Concierge and Front of House department, working closely with the Head Concierge and the Concierge team to ensure seamless operations and exceptional guest experiences.
• Attend daily briefings with the Head Concierge and Concierge team to stay informed about guest arrivals, departures, special requests, reservations and daily operational priorities.
• Coordinate daily Concierge operations and administrative tasks,
ensuring an organized and efficient workflow.
• Manage guest requests, reservations and service arrangements, ensuring timely follow-up and personalized attention to every detail.
• Handle email correspondence, telephone calls and internal communications professionally, accurately and efficiently.
• Collaborate closely with internal departments and external partners to coordinate guest services and ensure seamless experiences.
• Maintain accurate and up-to-date records of reservations, guest requests and service arrangements, ensuring all relevant information is communicated to the appropriate team members.
• Proactively follow up on outstanding requests and reservations to ensure timely execution and guest satisfaction.
• Support the Concierge team in delivering consistently high standards of personalized service, anticipating guest needs and creating memorable, Out of the Ordinary exper
📌 Concierge Coordinator (Roma)
🏢 IHG
📍 Roma