Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We are looking for a Senior Business Operations Analyst to support our Service organization in Italy by connecting business operations, financial performance and continuous improvement.

Directly reporting to the Country Service Manager, this role acts as a bridge between Service and Finance in alignment with Sales Operations and Continuous Improvement initiatives and with Service Europe guidance, ensuring that operational and financial data are accurate, up to date, and translated into meaningful insights that support effective decision-making.

The successful candidate will play an important role in monitoring business performance, analysing customer profitability, supporting financial planning and forecasting, and identifying opportunities to improve operational efficiency and business results,



in alignment with Service Europe guidance.

The role is hybrid, and it requires 3 days per week working from the office in Milan.

Responsibilities
• Providing Service Business Operations support across local organizational units and Service Europe integrated processes or functions.
• Working collaboratively with local and Europe Service Business partners to identify change targets, formulate analytical insights and change management plans and build improvement recommendations: target areas may include KPIs for direct Field Service, Third Party Service, Spare Parts usage, Revenue, Gross Margin or other Finance operations (like accruals etc.).
• Ensuring Service Business models and processes are analyzed from multiple aspects (quality and not only financial indicators) to make correct make or buy decisions.
• Following up to identify successes, areas for improvement, and lessons learned.
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📌 Senior Business Operations Analyst (Milano)
🏢 Diebold Nixdorf
📍 Milano