ROLE OVERVIEW
The Coordinator, Sales Operations supports the Wholesale business by ensuring accurate and efficient order management across the distribution network. Working closely with the Sales teams in Milan and the US, as well as internal operations teams and external partners, the role contributes to smooth sales processes, reliable order execution and a consistent customer experience.
The position requires a hands-on, detail-oriented and proactive approach, with a strong focus on data accuracy, customer requirements and timely order fulfillment.

KEY RESPONSIBILITIES
Sales Support & Order Entry:
• Enter customer sales orders accurately and promptly into SAP, including product, quantity,
pricing, delivery address and requested delivery dates.
• Process orders received by email, EDI or portal, and confirm orders back to customers.
• Act as a point of contact for customer order queries, including order status, availability, pricing
and delivery timelines.
• Liaise with the sales team to support customer accounts, including preparing order
confirmations,



quotations and sales documentation.
• Amend, cancel or reschedule orders as requested, and keep the sales team informed of any
changes.
• Check customer credit status and flag orders on hold to the relevant teams.
• Support the sales team with new customer account set-up and updates to customer master
data.
Sales & Data Management:
• Assist in maintaining accurate customer order history, tracking recurring trends.
• Cross-check sales orders for correct product quantities and pricing prior to processing.
• Generate and update basic reports on order volumes, delivery performance, and customer
trends.
Inventory & System Accuracy:
• Assist with facilitating periodic stock reconciliation via the system and report discrepancies.
• Flag low stock levels to ensure timely order fulfilment and avoid stockouts.
• Ensure returns and damaged goods are recorded properly in the system.
Customer Support:
• Help track delayed orde

📌 Coordinator, Sales Operations (Milano)
🏢 Off-White
📍 Milano