As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique.

What are we expecting from you?

• Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
• Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
• Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
• Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
• Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
• Ensure compliance with all business practices and procedures,



manage general housekeeping, and liaise with House and Group support services.
• Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact.

Are you a good match?

• Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
• Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
• Strong understanding and proven experience in clienteling.
• Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
• Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
• Excellent communication

📌 Deputy Boutique Manager Milano (Corsico)
🏢 Van Cleef & Arpels
📍 Corsico