CUSTOMER SERVICE & MARKETING SPECIALIST - MOSCOT ITALIA
A great pair of glasses can change a person’s life. Not bad for a day’s work…

Job Title: Customer Service & Marketing specialist
Location: Lombardia
Contract type: Permanent tempo pieno

Job Description:
MOSCOT is a 110-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals and MOSCOT Spirit Collections. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.
As a Customer Service & Marketing specialist with MOSCOT you will be the voice of MOSCOT to thousands of MOSCOT fans spanning the globe from Tokyo to Timbuktu. Interested?

Essential Duties and Job Responsibilities:
• Being the customer service reference point for the Italian market
• Management of orders, re-orders and orders progress; as answering phone calls and e-mails going the extra mile for all end customers,



expressing gratitude to all for their business and present positive answers to inquiries while providing the MX - MOSCOT Experience
• Management of quality and commercial returns;
• Maintain, manage and update all customer databases in a timely manner;
• Assure correct, timely and effective analysis, communication and reporting on Customer Service KPI.
• Support to the Commercial Dept: order management, seasonal & re-order deliveries, cancellations, payments, Incoterms, delivery forecast, returns and sales campaign support.
• Participation to the eyewear tradeshow in Milan and any special events.
• Be on the MOSCOT front lines, responsible for knowing and communicating relevant brand information including but not limited to; product details, policies & procedures as well as assisting customers directly whenever possible.
• Sales-driven with creative and strong marketing sense as well as busines

📌 CUSTOMER SERVICE (Milano)
🏢 MOSCOT NYC since 1915
📍 Milano