OverviewIl suo CV è pronto? Se sì, e se è convinto/a che questo sia il ruolo giusto per lei, si candidi il prima possibile.In this role you drive service processes across large transformation programs and M&A integrations, partnering with process owners to raise operational excellence. You will design and govern process blueprints for service delivery and coordinate cross-functional efforts to align opportunity management, order handling, and field service. You lead end-to-end process implementation, establish monitoring for business value, and plan integrations to consolidate operating models post-acquisition. This role offers impact across ERP, CRM, and service ecosystems within Electrification Service, with a strong emphasis on scalable, data-driven improvements.ResponsabilitàOrchestrate service processes across large-scale transformation programs and M&A integration activitiesDesign and maintain process blueprints and governance for service management and deliveryCoordinate cross-functional processes with owners for opportunity management, order handling, field service, master data, and installed baseLead end-to-end service process implementation, establish monitoring frameworks, and track performance against value metricsPlan and assess acquired company operating models, applications,



and processes for seamless service domain consolidation (M&A)Design multi-application integration strategies to connect ERP, CRM, sales, service management, and field service systemsEnsure data flow and process synchronization across disparate systemsEstablish integration governance, standards, and documentationCollaborate with IT and system architects on data mappings and process optimization across the tech stackManage and/or support M&A and transformation projects within the service domainTrain and educate local units in service applications; share best practices; engage local champions in testing/solution verification sessionsRequisiti fondamentali10+ years of experience xysqume in service management or customer service in service-oriented or manufacturing sectorsSolid understanding of service management processesDeep knowledge of SAP Service Management and connected applications; SAP S/4HANA experience highly preferredProject management and change management experienceStrong analytical skills and understanding of operational excellenceUniversity degree (Master of Science / MBA or related field)Cross-functional collaborationCommunicationChange managementSAP Service ManagementSAP S/4HANAIntegration design across ERP/CRM/service apps

📌 Service Business Process Lead (Monza)
🏢 ABB
📍 Monza