Energetic, welcoming, and vibrant — C Mauritius is where lifestyle meets hospitality. Our team thrives on spontaneity, creativity, and human connection. If you’re enthusiastic, open-minded, and ready to engage, this is the place to be. Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. * Have a good knowledge of the local area and where to find relevant information. * To know the operating hours of each outlets within the hotel. * To communicate with all guest and employees in a professional and courteous manner at all time. * Adhere to all company policies and procedures. * Promote the upselling of hotel products and services. * Respect the shift system and report on duty as per the Roster done by the superiors. * Covering other Front Office department positions when required. * Perform any reasonable task requested by the shift leaders and reception supervisor. * Respond to guest complaints in a professional manner at all times and record all relevant information.



* Ensure the Front Desk and back offices are being kept clean and tidy at all times. * Maintain a high standard of personal hygiene, cleanliness and appearance at all times. * Always use the correct standard to answer the telephone. * Constantly check the handover, memo file and ensure checklists are completed at the end of your shift. * Report any unusual occurrences and any concerns to the reception shift leaders and supervisor * Welcome all guests upon arrival according to C Mauritius standards. * Ensure that procedures for rooming are being adhered to. * Promote the hotel facilities efficiently. * Ensure all special requests on the arrival list are being action and followed up. * Verify that all registration cards and keys have been prepared for the day. * Update any information from the guest registration card onto Opera. * Liaise with the Concierge desk for the delivery and collect of luggage. * Follow up with the concerned airlin

📌 Guest Service Assistant (Lucca)
🏢 hosco_abroad
📍 Lucca