Established in Trieste (Italy) in 1831, Assicurazioni Generali SpA is a business with a history. The Generali Group is one of Europe’s biggest multiline insurers by market capitalization, and it ranks in the top five insurers in the world by global premium income.

REDION is the business line of Generali Group leader in global employee benefits solutions and insurance services, designed for local and expat employees, consisting of: physical protection (health, accident and disability), emotional support (e.g. prevention of mental health issues), and financial protection (life and retirement).

REDION is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, people and knowledge, we are built on an ecosystem.

Redion Employee Benefits is developing a direct insurance operating model combining internal insurance and control capabilities with services delivered by Third-Party Administrators and Transitional Service Arrangements.

The Business

Analyst - Direct Insurance defines, documents and continuously evolves the end-to-end Target Operating Model and translates business needs into structured, traceable and testable requirements for processes, providers, data and technology. The role contributes from initial set-up through implementation and continuous improvement of the new company.

Main tasks:

non-exhaustive list

End-to-end programme leadership

- Own and maintain the integrated roadmap across start-up, implementation, go-live, stabilisation and subsequent evolution of the direct insurance company.
- Translate strategic objectives into clear workstreams, milestones, accountabilities, dependencies and decision points.
- Coordinate Business, Insurance, Operations, IT, Data, Finance, control functions, Group teams, TPAs, TSA providers and technology vendors.
- Manage scope, planning, resources, risks, issues, actions, decisions and executive reporting throughout the full project lifecycle.

TOM, TSA and target-solution coordination

- Ensure alignment between the evolving Target Operating Model, transitional service arrangements and the target insurance system.
- Coordinate changes to processes, organisational responsibilities, controls, data flows, integrations, support arrangements and provider services.
- Manage the transition from temporary or provider-based solutions to sustainable target capabilities without disrupting business continuity.
- Ensure that decisions made for immediate operational needs remain compatible with the target architecture and long-term operating model.

Insurance-system implementation and integration

- Coordinate business and technology activities required to implement the target insurance platform and its integration with internal, Group and provider systems.
- Align requirements, solution design, data migration or onboarding, configuration, interfaces, security, controls and operational procedures.
- Coordinate vendors and internal technical owners, ensuring clear deliverables, acceptance criteria and resolution paths.
- Maintain an integrated view of technology dependencies and their impact on the TOM and business readiness.

Testing,



go-live and service transition

- Coordinate end-to-end testing across processes, data, controls, internal systems, Group platforms and external providers.
- Lead operational readiness, cutover planning, go/no-go preparation, go-live governance, hypercare and handover to BAU.
- Coordinate triage and routing of incidents, defects, data issues, service requests and change requests.
- Monitor ownership, priority, ageing, escalation, root cause and remediation for major or recurring issues.

Continuous evolution, digitalisation and AI

- Establish a structured approach for managing enhancements after launch, ensuring that business changes, TOM updates and technology releases remain aligned.
- Promote digital-by-design and automation-first solutions in the setup and evolution of the company, while respecting regulatory, control and architectural requirements.
- Identify practical opportunities to simplify processes, reduce manual activities and improve service quality through workflow, data, automation and AI-enabled solutions.
- Use AI tools responsibly to improve project planning, analysis, documentation, reporting, risk identification, meeting follow-up and stakeholder communication.
- Support adoption of AI-enabled ways of working across the project team, with appropriate validation and human oversight.

Skills and competencies

- Strong end-to-end programme and project leadership across Business, TOM and technology domains.
- Ability to coordinate complex multi-stakeholder and multi-provider environments.
- Understanding of insurance processes, operating models, system implementation, integrations, data and controls.
- Strong planning, prioritisation, governance, risk management and escalation capabilities.
- Ability to connect short-term operational needs with the target operating and technology model.
- Digitalisation and automation mindset, with practical knowledge of AI tools for project delivery and productivity.
- Ability to use AI output critically, validate results and apply appropriate confidentiality, data-protection and governance controls.
- Clear executive communication, structured problem-solving, ownership and delivery focus.

Desirable qualifications and background

- Minimum six years of relevant experience in project management, insurance transformation, technology implementation or operating-model delivery.
- Degree in business, engineering, information systems or a related field.
- Insurance or financial-services experience, with direct-insurance knowledge strongly preferred.
- Experience with insurance platforms, TPAs, outsourced services, TSA environments or multi-vendor delivery models.
- Experience coordinating system implementation, integration, testing, go-live, service transition and continuous improvement.
- Demonstrable use of digital, automation or AI-enabled tools in project or transformation work is an asset.
- PMP, PRINCE2,



Agile or comparable certification is an asset.
- Fluent English; another language is an asset. Previous experience in an international environment would be appreciated.

Role boundaries

- Does not replace process owners, the Business Analyst, solution architects, technical teams or first-line support.
- Does not independently approve business, regulatory, architectural or control decisions reserved for the relevant owners and governance bodies.
- Coordinates ticket ownership, escalation and progress but is not expected to resolve every technical incident directly.
- Does not assume Procurement, Legal or contract-owner responsibilities.

Why RedionEB?

Redion EB is the leading Global Employee Benefits Network, serving top-tier multinational clients and managing more than €3bn of premiums under administration.

By joining Redion EB, you will become part of a market-leading player at a pivotal moment in its evolution, as the organization accelerates its strategic transformation and growth ambitions.

You will operate in a truly international environment, with a network spanning over 100 countries, delivering innovative employee benefits solutions to some of the world’s largest companies

Redion Employee Benefits’ commitment for recruiting The recruitment and selection process will be conducted in full compliance with the principles of equal opportunity, inclusion, and non-discrimination. This position is open to all candidates regardless of gender and welcomes applications from individuals belonging to protected categories under Italian Law 68/99.

This is a permanent position, based in Assago (Italy), covered by the CCNL ANIA.

Position is Impiegato Area B, level V.

Annual gross base salary offered for this position ranges from EUR 50.000,00 to EUR 57.000,00 (final package will be confirmed individually to the final selected candidate, in line with the profile and the adequation with the position requirements).

At Generali and Redion, we believe that it is our differences that make the difference.

At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities. We strive to promote a culture where D&I; is embedded in how we work and do business every day.

All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch.

Redion Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful.

Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing.

You can consult our candidate’s Privacy notice here: https://www.geb.com/privacy-notice-job-applicants

📌 Project Manager - Direct Insurance (Assago)
🏢 Generali Employee Benefits - GEB
📍 Assago