We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.

Key Responsibilities

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Handle inbound customer inquiries by phone and, where required, email

Provide technical assistance with internet, television, mobile connectivity and account access

Assist customers with billing, payments, subscriptions, orders and account-related questions

Troubleshoot issues and provide clear, effective solutions

Support sales activities, including cross-selling, upselling and contract renewals

Handle customer retention requests and identify suitable solutions

Maintain accurate customer records and document all interactions

Meet individual and team targets,



including customer satisfaction and resolution rates

Work with colleagues to keep service quality high

Requirements

Native or fluent Italian (minimum C1)

English at B2 level or higher

Previous experience in customer service, technical support or sales is an advantage

Some specialised teams require at least 6 months of sales experience

Strong verbal communication and active listening skills

Good computer skills and familiarity with mobile devices

Customer-oriented xkiyazw mindset and effective problem-solving skills

Able to work rotating shifts and occasional weekends

Willing to work on-site in Athens, Greece

What We Offer

Competitive salary package

Initial training to prepare you for the role

Performance-based premio opportunities, where applicable

Development in customer service, technical support and sales A multicultural, international working environment

Professional development and contract extension opportunities

📌 Italian-Speaking Customer Service Agent- Relocation to Greece (Roma)
🏢 Cross Border Talents
📍 Roma