? Hiring: Program Head / Delivery Head

Domain: Telecom

Experience: 15 Years

Open Positions: 1

Role: Program Head / Delivery Head – Digital Channel Transformation

? Role Overview

Seeking an experienced Program Head / Delivery Head to provide executive leadership and end-to-end accountability for a large-scale Digital Channel Transformation and joint Digital Factory engagement within the telecom domain.

The ideal candidate will bring strong expertise in digital transformation, application development and management, modernization, Agile delivery, multi-vendor governance, and commercial management.

? Key Responsibilities

- Lead end-to-end Digital Channel Transformation across web, mobile, and omnichannel platforms.
- Drive transition, application development, application management, modernization, and stabilization.
- Own the integrated transformation roadmap, including common-code adoption and AI-enabled engineering.
- Serve as the senior Tech Mahindra interface for customer executives, business sponsors, product owners, and technology leaders.
- Establish and govern the joint Digital Factory operating model across product teams, squads, chapters, and partners.
- Manage program scope, milestones, releases, dependencies, quality gates, risks, and corrective actions.
- Lead knowledge transition, resource mobilization, service continuity, and operational readiness.
- Coordinate customer teams, delivery units, shared services, technology partners, and external vendors.
- Ensure predictable delivery, production stability, engineering quality, and SLA/KPI performance.
- Govern architecture alignment, DevSecOps, automation, security, compliance, and responsible AI adoption.
- Drive workforce planning,



capability development, and onsite, nearshore, and offshore delivery optimization.
- Own engagement commercials, financial performance, productivity commitments, scope changes, and contractual obligations.
- Lead executive governance, reporting, stakeholder communication, and escalation management.

✅ Mandatory Skills & Experience

- 15 years of overall IT experience, with significant leadership experience in telecom.
- Proven experience as a Program Head, Delivery Head, or equivalent senior delivery leader.
- Strong track record in large-scale telecom digital transformation programs.
- Expertise in end-to-end program delivery and multi-vendor management.
- Experience with Agile methodologies and product-centric operating models.
- Strong understanding of digital channels, including web, mobile, and omnichannel ecosystems.
- Experience in application development, application management, modernization, and service stabilization.
- Knowledge of DevSecOps, engineering automation, architecture governance, and AI-enabled engineering.
- Proven commercial ownership, financial management, and contractual governance experience.
- Excellent executive stakeholder management, leadership, and escalation-handling capabilities.

? Ideal Candidate A senior delivery leader with demonstrated accountability for large-scale telecom transformation, Digital Factory operations, delivery excellence, and commercial performance.

Candidates with experience limited to PMO, project coordination, or advisory roles without end-to-end delivery ownership may not be suitable.

? Interested?

If you have the required experience in telecom digital transformation and senior delivery leadership, please share your updated CV.

📌 Delivery Head (Milano)
🏢 Galaxi Consulting Group
📍 Milano