Location: Florence, Italy (On-Site Only)

Employment Type: Full-Time

Industry: Tourism | Museums | Ticketing | DMC

Position Overview

We are looking for an experienced Back Office & DMC Operations Executive to join our team in Florence.

Applicants must have a minimum of 3 years of relevant professional experience in museum back-office operations, ticketing, tour operations, and/or DMC services.

Mandatory Requirements

- Minimum 3 years of relevant professional experience in museum back-office operations, tour operations, or DMC services.
- Hands-on experience managing operations for major museums and attractions, including the Uffizi Gallery, Accademia Gallery, Florence Cathedral (Duomo), and similar cultural sites.
- Strong knowledge of ticketing procedures, reservations, timed-entry slots, availability, booking modifications, cancellations, and ticket allocations.
- Experience managing meeting points, guide coordination, guest check-ins, tour schedules, and operational issues.
- Proven experience working with tour operators and OTA platforms, including GetYourGuide, Viator, Headout, Tiqets, or similar platforms.
- Practical experience with Rezdy or Bokun booking systems.
- Relevant DMC experience, including supplier coordination, itinerary management, transfers, guided tours, group bookings, and B2B client communication.
- Excellent English communication, organizational,



and problem-solving skills.
- Verifiable proof of previous professional experience is mandatory.
- Must be based in Florence or able to relocate before starting, with valid authorization to work in Italy.
- Must be available for full-time, on-site work in Florence, including weekends and public holidays when required.

Important Application Notice This is strictly an on-site position. Remote and hybrid arrangements are not available.

Candidates must have direct, relevant experience in the responsibilities listed above. General customer service or unrelated administrative experience will not qualify.

Applicants must be able to substantiate their professional experience and clearly identify the booking systems, platforms, museums, and operational responsibilities they have handled.

If you do not meet the mandatory experience requirements, please do not apply. Only candidates with relevant, verifiable professional experience will be considered.

What We Offer

- Full-time position in Florence, Italy.
- Competitive salary based on experience.
- International working environment and professional growth opportunities.

Industry: Tourism | Museum Operations | Ticketing | DMC Work Arrangement: On-Site Only

Job Type: Full-time

Pay: €1,300.00 - €1,450.00 per month

Work Location: In person

📌 Back Office & DMC Operations Executive (Firenze)
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