- Salary : €1,262.33 gross/month (12-month schedule) for Local Residents OR €1,059.00 gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates
- Location : On-site (Lisbon, Portugal)
- Start Date : Immediate opening
- Hours : 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)
- Languages Required : Fluent Italian (C1/C2) & Business English (B2+)

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities

- Customer Support : Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
- Problem Solving : Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
- Documentation : Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database .
- Performance Targets : Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards.
- Continuous Learning : Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

- Language Skills : Fluent C1/C2-level Italian to ensure flawless client communication,



paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
- Flexibility : Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
- Work Location : Full-time, on-site daily presence required at our modern Lisbon facility.
- Work Eligibility : Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.
- Core Strengths : Excellent active listening capabilities, strong communication talents, emotional intelligence , poise under pressure, and an optimistic, proactive attitude.

Compensation Options

- Option A: Local Contract (For Local Applicants)
- Gross Monthly Pay : €1,262.33 (distributed across 12 months)
- Housing Setup : Self-arranged private accommodation
- Best Suited For : Candidates already living in Lisbon or managing their housing arrangements independently.

- Option B: Relocation Contract (For Candidates Relocating to Lisbon)

- Gross Monthly Pay : €1,059.00 (distributed across 12 months)
- Housing Provided : Private bedroom in a shared company flat with basic utility expenses fully paid.
- Travel Support : Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.

Benefits & Workplace Culture

- Career Advancement : Structured internal career development paths leading into coaching, quality assurance, team leadership, or management roles.
- Paid Onboarding : Fully paid, comprehensive training program starting from your first day on the job to set you up for professional success.
- Team Environment : Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
- Health Benefits : Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
- Lifestyle Perks : Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Basilicata)
🏢 Ignite
📍 Basilicata