About us
Our client is building a global decentralized hotel. They partner with hotels across Europe to create dedicated collections of rooms inside existing properties, upgraded with technology, design, and comfort.

In just two years, they have raised €7M across two funding rounds and grown from 0 to over 1,000 rooms in 5 countries. They now operate in more than 150 tourist destinations, and they plan to open Hotiday Room Collections in every major tourist destination within the next 3 years.

The role
You’ll be the voice of the brand for guests who call to book. Your main goal is to turn inbound calls and quote requests into confirmed direct bookings. You’ll answer questions, build the right offer, close the sale, and follow up on open quotes until they convert.

What you’ll do

- Handle inbound calls from potential guests: understand their needs, send tailored quotes, and close them into direct bookings
- Follow up on open quotes by phone, email and WhatsApp to maximize conversion
- Manage group and multi-room requests, from the first quote through to confirmation
- Upsell where it makes sense (room upgrades, extra nights, add-on services)
- Create and update reservations in the Property Management System (PMS) and Channel Manager
- Give guests accurate information about properties, rates, availability, and policies
- Track your quotes and conversions, and flag recurring objections or lost-sale reasons to the team




- Suggest operational and AI-based improvements to speed up response times and raise conversion rates

You’re a great fit if you

- Have proven experience in phone sales, hotel reservations, travel agency, or a similar customer-facing sales role
- Enjoy closing deals: you’re comfortable asking for the booking and handling objections
- Communicate clearly and warmly, both on the phone and in writing
- Are a native or fluent Italian speaker with strong English (Spanish is a plus)
- Are organized enough to manage many quotes and follow-ups at once
- Ideally hold a degree in Tourism, Communications, Languages, or a related field (or have equivalent experience)

How they work

- Speed over perfection: solve the problem, ship it, improve it, repeat.
- Ownership: getting it done matters, and they keep thinking about better ways to do it.
- Comfort with change: it’s a fast-growing startup, so priorities move, and new paths open up.
- Best idea wins: regardless of seniority.

Additional Details

- Engagement: Independent Contractor, 40 hours/week, remote
- Schedule: Wednesday to Sunday, 8:00 AM – 5:00 PM CET, with a 1-hour lunch break at 12:00 PM
- Weekends: one weekend off per month, agreed together with the team

Please submit your application in English.

Job Type: Full-time

Pay: €1,600.00 - €2,200.00 per month

Experience:

- phone sales: 1 year (Required)

Language:

- Italian (must be native or fluent) (Required)

Work Location: Remote

📌 Sales & Reservations Specialist (Italian-speaking) (Italia)
🏢 Work for Impact
📍 Italia