Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sophisticated and novel applications in sealing technology and electric mobility solutions worldwide. Thanks to our unique materials and technology expertise, we are a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. With our approximately 13,000 employees worldwide, we generate sales of about 2.5 billion euros.

Some of your Benefits

Sustainability & Social Commitment

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Safe Environment

Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

Personal Development

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

International Opportunities

International Opportunities: Grow in your career through international exchange and global job opportunities.

Cafeteria/ Canteen

Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.

Pinerolo

Hybrid Work

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.





payments The minimum gross annual salary for this position in Italy is €31,000. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.

You support our team as

Customer Service Specialist (f/m/d)

Responsibilities

- Conducts order validations and entries.
- Confirms customer order receipt, creation, and delivery.
- Monitor and tracks order statuses and manages claim cases and returns.
- Provides clear and consistent communication between and with customers and internal production.
- Serves as the primary contact for customers, including cases of issues or escalation.
- Supports transfer projects and process improvement initiatives.
- Handles routine maintenance of the Master Data System.

Qualifications

- Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
- Specified years of customer service experience is a plus.
- SAP experience is a plus.
- Fluent-level English and German. French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

📌 Customer Service Specialist (f/m/d) (Pinerolo)
🏢 Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.
📍 Pinerolo